Frequently Asked Questions

How Long Will It Take To Get My Package?

🚚 Our Shipping Services:

• 📦 Fast and secure delivery through trusted local shipping companies
• 💰 Affordable and exclusive shipping rates within Oman
• 🌍 Coming soon: Shipping to all GCC countries with ease and reliability
• 🕒 Flexible delivery times with real-time order tracking
• 💼 Dedicated customer support for order follow-up and shipping inquiries

Is Buying On-Line Safe?

• 💳 Payment via Thawani Gateway (Thawani Pay)
• 🏦 Direct Bank Transfer to the company’s account
• 💰 Credit/Debit Card Payment (Visa / Mastercard )
• 💵 Cash on Delivery (COD)(if available in your area)

How to Register on Jaay.om

📋 How to Register on Jaay.om

If you want to create a new account on Jaay, whether as a customer to shop or a seller to showcase your products, follow these steps:

🖊️ Steps:

👤 Full Name
Enter your full name as it appears on your official ID.

📧 Email Address
Provide a valid email address; it will be used for communication and account management.

📱 Phone Number (Optional)
You can enter your phone number to facilitate communication, but it’s not mandatory.

🔒 Password
Choose a strong password containing letters and numbers to secure your account.

🔑 Confirm Password
Re-enter the password to confirm it.

🛒 Register As

• Select "I am a Customer" 👤 if you want to shop and buy products.
• Select "I am a Seller" 🏪 if you want to open a store and sell your products on the site.

✅ Agree to Terms and Privacy Policy
You must agree to the terms of use and privacy policy to protect your rights and those of the site.

✔️ After filling in the fields and choosing the account type:
📩 Click the register button to complete the process.
📬 You will receive a confirmation email.
🚀 Once activated, you can start shopping or managing your store.

How Can I Return a Product?

✅ Order Process:

• Browse the website and search for the desired product.
• Click on "Add to Cart" (or similar button).
• Go to the cart page and click "Checkout".
• Log in or create a new account.
• Enter the shipping address (street, city, postal code, phone number).
• Choose a payment method (credit card, Mada, or other available options).
• Review the information and click "Confirm Order".
• You will receive a confirmation message or email with your order number.
•  

🔄 Return Steps:

• Visit the Customer Service or Contact Us page to find the available return method (email or phone number).
• Provide the order number and the reason for return (e.g., defect, change of mind).
• Return the product to the company in its original packaging, including all tags or included items.
• Once the return is received and verified, the refund will be processed to the original payment method or a store credit may be issued depending on the policy.

⚠️ Important Notes:

• Returns are typically accepted within 7–14 days from the date of delivery, as long as the product is unused and in its original packaging.
• A purchase invoice is required.
• Some products (e.g., opened electronics, personal care items, software with exposed codes or no passwords) are usually non-returnable unless defective.

📌 Quick Summary: